Launch Pad: Customer Service, Reinvented

Calling customer service is a nightmare. But what if it didn’t have to be?

What if you could call up a major company—your credit card or your airline, for example—and they instantly knew who you were? If they had your tweets, your emails, and your most recent experiences with the company at their fingertips, and could just start off helping you out?

Gladly, founded by Michael Wolfe, is turning this into reality.

What qualifies as an aggravation in most of our lives is a major pain point for CIOs, and the depressing fact is that the systems many are currently using are 20 or even 25 years old, built for Web 1.0.

The good news is that Michael and his team were the ones building that software, back in the early 90s, so they know exactly what it can and can’t do—and they’re extraordinarily well positioned to solve this problem for today’s vastly more complex world, of phone calls, emails, chat sessions, SMS, etc.

Oh yes; did we mention that Gladly has already raised over $60 million?

Listen to Karl Ulrich and Michael talk about what makes Gladly an unique kind of startup, with a dream team of serial entrepreneurs and a huge quantity of funding, who are out to change customer service as we know it. This is not something two college dropouts in a garage even could do—and we avidly hope that Gladly succeeds.